Our 2-Year Warranty

Every bed we sell is built to order in our West Yorkshire workshop, and we stand behind every one. All Beds Craft bed frames and mattresses are guaranteed against faults in materials and manufacture for two years from the date you buy them. Frames and mattresses are covered by the same warranty, and there's one simple way to claim.

At a glance

How long it lasts and who it covers

• Your warranty lasts 24 months (730 days) from the purchase date on your receipt or order confirmation.
• It applies in the country where you bought the product.
• It covers the person who bought the product from us. If the bed or mattress is later sold or given to someone else, the warranty doesn't pass on to them.
• Bedding, accessories and electrical components are covered only where the product page says they are.

What's covered

Bed frames

• The structural parts of the frame
• Metal fittings, fixings and hardware
• Finishes applied during manufacture that fail because of a manufacturing fault
• Moving parts, including hinges and gas-lift mechanisms on ottoman and adjustable beds

Mattresses

• Faults in the spring unit
• Faults in the foam or fillings, including dips deeper than 3 cm (measured with nothing on the mattress) that aren't caused by normal settling, an unsuitable base or bedding left on the mattress
• Faults in the cover or in the way the mattress is made

What isn't covered

All products

• Everyday wear to the look of the product, such as light scratches or fabric bobbling
• Damage caused by putting the bed together incorrectly
• Use in a business or commercial setting
• Damage from damp, humidity or water
• Accidental damage
• Repairs or alterations that we haven't carried out or approved

Mattresses

• Settling of up to 3 cm. Every good-quality mattress settles as the fillings mould to your body. This is normal, not a fault.
• Stains, marks, soiling or smells. A stained mattress is no longer covered by this warranty.
• Damage caused by an unsuitable base or by rough handling

Keeping your warranty valid

• Keep your proof of purchase.
• Assemble and use your bed as shown in the assembly instructions.
• Keep your bed and mattress indoors, in a dry room.
• Check and re-tighten all the frame bolts 30 days after you start using the bed, then at least every six months after that.
• Use your mattress on a supportive base, rotate it as the care instructions say, and keep it clean. We recommend a mattress protector from the very first night.

How to make a claim

1. Photograph the problem. For a dip in a mattress, take everything off it, lay a straight edge across the dip (a broom handle works well) and hold a ruler against it so the depth shows in the photo.
2. Email us at sales@bedscraft.co.uk with your order number or receipt, your photos and a short description of the problem. Please keep each email under 10 MB. If you have more photos, send them over more than one email.
3. We'll reply within 2 working days. We may ask for more photos, or arrange a quick video call to look at the problem with you.
4. We'll put it right. Once your claim is approved, we'll send a replacement part, repair the bed in your home or replace the product. Replacement parts usually take 5–7 working days to reach you, and we resolve most claims within 14 days of approval.

Parts, collections and replacements

• In the first 12 months, replacement parts are sent free by tracked courier.
• If we need the faulty part back, we'll send you a prepaid returns label.
• If we're replacing your mattress, we'll deliver the new one and take the faulty one away on the same visit.
• If we approve a frame for replacement, please take it apart and pack it ready for collection, unless we've agreed something different with you.

After your warranty ends

We keep spare parts for every model for at least five years after we stop making it. After your warranty has ended, you can buy these parts from us at cost price plus postage.

Your legal rights

This warranty is in addition to your rights under the Consumer Rights Act 2015. It does not affect them.